PRIVACY POLICY

Last Updated: 2 July 2026

1. INTRODUCTION

StageKraft Pty Ltd (ABN 41 696 225 395) ("Company", "we", "us" or "our") respects the privacy of individuals and is committed to handling personal information responsibly.

DARKE is a brand operated by StageKraft Pty Ltd and is not a separate legal entity.

This Privacy Policy explains how we collect, use, disclose, store and otherwise handle personal information collected through the DARKE website, communications with you and our business activities.

By using the DARKE website or providing personal information to us, you acknowledge that your information may be collected and handled in accordance with this Privacy Policy.

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2. THE INFORMATION WE COLLECT

The types of personal information we may collect include:

Name

Company or business name

Email address

Telephone number

Business address

Job title or position

Information provided in enquiries or quote requests

Information relating to products or services of interest

Communication records between you and us

Personal information may also include business contact details that identify an individual, such as a business email address, direct telephone number or job title.

We may also collect non-personal information about website usage, including browser type, device information, pages visited, website activity and other analytical information.

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3. HOW WE COLLECT INFORMATION

We may collect personal information when you:

Submit a contact form

Request a quotation

Subscribe to our email communications

Speak with our sales or customer service representatives

Meet with our representatives

Participate in surveys, promotional activities or industry events

Otherwise provide information to us during the course of our business relationship

Certain information may also be collected automatically through cookies and website analytics technologies.

Certain information may also be collected automatically through cookies and similar website technologies, including analytics and advertising technologies.

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4. WHY WE COLLECT INFORMATION

We collect and use personal information for purposes including:

Responding to enquiries and providing information about our products and services

Preparing and providing quotations

Managing and maintaining customer and business relationships

Contacting prospective and existing customers by telephone, email or other business communication channels regarding enquiries, quotations, products, services and business opportunities

Providing customer support

Sending information about our products and services, promotional offers, technical updates and industry news where you have consented or where otherwise permitted by law

Improving our website, marketing and business operations

Understanding how visitors use our website and improving our website, marketing and business operations

Measuring and analysing the effectiveness of our marketing and advertising activities

Complying with legal and regulatory obligations

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5. MARKETING COMMUNICATIONS

Where you have subscribed to receive marketing communications or where otherwise permitted by applicable law, we may send information regarding our products, services, pricing, promotions, technical updates and industry news.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.

Unsubscribing from marketing communications will not affect our ability to contact you regarding specific enquiries, quotations, existing business relationships or other non-marketing communications.

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6. DISCLOSURE OF INFORMATION

We may disclose personal information to:

Employees and authorised representatives

Suppliers, contractors and service providers who assist us in delivering our products and services or conducting our business operations

Service providers who assist with website hosting, information technology, customer relationship management, email communications, marketing, analytics, advertising, cloud storage or other business operations

Professional advisers, including legal, accounting and insurance advisers

Government authorities, regulators or law enforcement agencies where required or authorised by law

We do not sell personal information to third parties.

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7. OVERSEAS DISCLOSURE

Some of our service providers may store or process personal information outside Australia.

Where personal information is disclosed or transferred overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy laws.

Depending on the services used by us from time to time, personal information may be processed or stored in countries outside Australia.

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8. STORAGE AND SECURITY

We implement reasonable administrative, technical and physical safeguards to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically using secure cloud-based systems or in physical records maintained by the Company.

Although we take reasonable precautions to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

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9. COOKIES, ANALYTICS AND ADVERTISING TECHNOLOGIES

Our website uses cookies and similar technologies to improve functionality, understand website usage and enhance user experience.

We may use cookies and similar technologies for purposes including analysing website traffic and usage, improving website performance, measuring the effectiveness of our marketing activities and supporting advertising activities.

We may use third-party analytics, marketing, advertising and tracking technologies from time to time. These technologies may collect information about how visitors interact with our website, advertisements and marketing communications.

Cookies and similar technologies may collect information such as:

IP address
Browser type
Device information
Website activity
Pages visited
Referral sources
Time spent on our website
Interactions with marketing communications and advertisements

You can manage cookie preferences through your browser settings. Where available, you may also manage cookie preferences through tools provided on our website. Disabling cookies may affect the functionality of certain parts of our website.

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10. ACCESS AND CORRECTION

You may request access to personal information we hold about you or request correction of inaccurate, incomplete or out-of-date information.

Requests should be submitted using the contact details provided below.

We may require verification of your identity before responding to a request and will respond in accordance with applicable privacy laws.

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11. RETENTION OF INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes and maintain appropriate business records.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

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12. PRIVACY COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will acknowledge your complaint and seek to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites and encourage users to review the privacy policies of those websites.

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14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The most current version will be published on our website and will take effect upon publication.

15. CONTACT US

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have concerns regarding privacy matters, please contact:

STAGEKRAFT PTY LTD

ABN: 41 696 225 395

Attention: Privacy Officer

Address:
49/10-12 Girawah Place Matraville NSW 2036 Australia

Email:
admin@stagekraft.com.au

Phone:
+61 2 9982 1494